1. Verify if the 'Email Activated' setting is set to No in the PIQ dashboard settings.
NOTE: This setting ONLY affects stats emails being sent out. For system emails, these are turned on/off within the location's PIQ site.
2. Verify which email types are setup for the room layout
Below is an example of available email types that can be assigned to a certain room layout.
For example, we highly advise if your studio is setup as "cycling" to select CYCLE Emails or if it is a "rowing" studio to select ROWING Emails.
3. Email is not "opted in" for stats
The user will show under Users > All Users if they are opted out.
4. User got on the wrong spot in the class.
If this is the case, the studio will need to move the user to the correct spot. To move someone you will need to click on the spot they are in then on [Change Member's Spot].
Then select an open spot.
5. The device the user was on did not get picked up in the system
If this is the case, the device might have some issues. Reach out to ClubReady Support for further assistance.