This article will guide you through the recommended steps if you are experiencing issues with the app continuingly closing out.
What could be causing this issue to happen?
Sometimes if the instructor does not close the class properly and shuts down the computer/tablet or if a power/internet outage happens, the software could have issues. When the instructor goes back to open it, they click on the shortcut and it seems like it's going to launch then it just shuts down. What is happening is that the computer thinks it is still running in the background when in reality it was closed down incorrectly.
How can I fix this issue?
Navigate to your toolbar and right-click to select the "Task Manager" tab.
Under the "Background processes" section you will see PIQ listed as "Leaderboard"
Right-click on it and select "End Task". This will delete it from the list and force shut so it doesn't run in the background. Relaunch the software to proceed as usual.
