This article will guide you through how a user can book and start a virtual class.
When a client books a class in the web portal it will display whether the class is virtual based on the ClubReady class settings.
When a member is registered for a virtual class, they will see a "Live" button 15 minutes prior to the class start time.
- The client will remain on this page, but will have a pop-up for the virtual meeting. If the staff member has not started the class yet, the client will see "The class will start once the meeting host joins". If the staff has started the class, the client will see "Please wait, the meeting host will let you in soon".
- Once the meeting starts, the client will be taken into the waiting room where the instructor should admit the client into the meeting for them to join.
- At this time, the client will be checked into the PIQ system and the ClubReady system
- When the instructor admits the client into the class, the client will get the options to connect via computer audio, phone audio and video sharing.
NOTE: When the customer clicks on the Live button, it will check them in and register them as a "Show" to the class.
Booking Confirmation Email
When a customer books through the app or web portal, they will receive an email with the class details including the virtual meeting link.
